The principle
Measure the outcome the agent contributes to, alongside quality and risk.
Connect to an objective
Choose a team outcome that matters to the people doing the work.
Establish the baseline
Measure the current process before claiming an improvement. Account for human review and cleanup.
Pair speed with quality
Track acceptance, errors, exceptions, and downstream outcomes. Faster wrong answers are not progress.
Take it to your team
Three questions to start with.
- Which team objective does this support?
- What does the current process cost?
- What quality measure prevents a misleading win?