The principle
Map the real workflow before choosing the technology.
Trace a real case
Follow the most recent example from trigger to outcome. Include the unofficial spreadsheet and the person everyone asks.
Name the decisions
Separate the information needed from the judgment applied. Record what changes the answer.
Find the boundaries
Name the output, the exception path, and the person accountable for the outcome.
Take it to your team
Three questions to start with.
- What starts this work?
- Which information changes the decision?
- What happens when the normal path breaks?